In 2007, Christopher Cowdray became Chief Executive Officer of The Dorchester Collection. With experience in managing luxury hotels in England, Africa, the Middle East, Asia and Africa, Cowdray brought 30 years of executive international hotel experience with him,
He came with the vision of Dorchester Collection being the supreme hotel management system. Already, The Dorchester Collection had 5 hotels in Europe that symbolized cultural and class. Today, following their plans of expanding into the Middle East, Asia, and the Americas, they’ve added 5 more to their parade of excellence.
The Dorchester Collection carries with it a reputation for unrivaled fashion. They’re not a group of cookie-cutter accommodations. The design of each hotel snuggles into their location. The architectural designs, the decorative patterns inside, the pattern of the rooms, the spas, the menus, all radiate the local culture.
Cowdray believes in the concept of service. All employees, regardless of their position, give the best possible service to those in their sphere of influence. As a result of the cultural luxury and excellent service, The Dorchester Collection is a byword for both the travel and hotel industry. This translates into greater occupancy.
Cowdray doesn’t believe in progress before preparation. While some other hotels open as fast as they can put the doors on, Cowdray is patient. When The Dorchester Collection acquired the Hotel Bel-Air it didn’t meet their luxury codes, so they did two years of upgrades before they opened.
While customers like the amenities that are part of their stay, most of the positive comments are about the staff. While staying at the hotel, customers like to think the staff cares about them and their needs. Cowdray says we remind our staffs of that fact on a regular basis.
When customers stay in a hotel that’s part of The Dorchester Collection they expect the best, and there’s no compromising those expectations. That’s probably part of the reason why, at the European Hospitality awards in 2013, Cowdray received the coveted Lifetime Achievement Award.